Complaints

It is our intention to provide a high level of service at all times.  However if you have reason to make a complaint about our service you should in the first instance contact Ms Pauline Rushton in any one of the following ways:-

In writing: Bluestone Insurance Services Ltd, Esland Place, Love Lane, Cirencester GL7 1YG
By telephone: 01285 702777
By email: office@bluestoneinsurance.co.uk

You may be entitled to refer the matter subsequently to the Financial Ombudsman Service.  You can contact the Financial Ombudsman Service in any one of the following ways:-

In writing: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9GE
By telephone: 0800 0 234 567

Further information is available at http://www.financial-ombudsman.org.uk

If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected